You may cancel your order within 24 hours of purchase by contacting our customer service team at contact@theglassshelf.com.

Please note that once your order has been processed and shipped, cancellations can no longer be accommodated.

If your order has not yet been processed, we can update the delivery address. Please reach out to customer service immediately at contact@theglassshelf.com with your order number and the correct address. If the order is already in transit, address changes may no longer be possible.

You’ll receive a tracking number via email once your order has been processed and shipped—typically within 3 business days of placing your order. Use this number to monitor your package’s progress every step of the way.

Once your order is placed, please allow 2–3 business days for processing. After that, delivery typically takes around 2-6 business days, depending on your location.

Kindly note that delivery times may vary slightly based on regional factors.

We offer both standard and express shipping. Delivery times and costs vary based on your location and the selected shipping method. You’ll be able to choose your preferred option during checkout.

At this time, we ship exclusively within the United States. While we don’t currently offer international shipping, we’re actively working to expand our delivery options in the near future.

At Verre Noire, your order is important to us. We offer optional Shipping Protection powered by REDO to give you peace of mind at checkout.

Shipping Protection ensures your order is covered from checkout to delivery, with full refund or replacement eligibility in case of loss, theft, or damage.

✅ What’s Covered

Lost in Transit

• Your package hasn’t moved or arrived within 7+ business days after the expected delivery date.

Damaged in Transit

• Items arrive broken or visibly damaged. Photo evidence is required within 48 hours of delivery.

Stolen Packages (Marked Delivered, Not Received)

If your package is marked as delivered but not received:

• Must be reported within 3 days
• May required a signed affidavit or police report to verify theft

Free Return & Exchange Shipping
If you need to return or exchange an item, REDO will provide a pre-paid return label—no additional cost to you.

🚫 What’s Not Covered

• Incorrect shipping addresses provided at checkout
• Delays due to customs, weather, or carrier service disruptions
• Buyer’s remorse or personal preference (e.g., color or style changes)
• Orders marked "delivered" without theft evidence when no signature was required
• Returns initiated outside the eligible timeframe

📩 How to File a Claim or Return

If you purchased Shipping Protection during checkout, you can initiate your claim or return directly through your Customer Portal.

All requests must go through the portal for processing.

We accept returns within 14 days of receipt for a full refund, provided the item is unused, in its original packaging, and accompanied by the original receipt.

Please note: Personalized items are non-refundable.

If a returned item shows signs of wear, damage, or is missing original packaging or accessories, we reserve the right to deny the return or issue a partial refund at our discretion.

For full details, please review our Return & Exchange Policy.

To initiate a return, please follow these steps:

Log Into Your Account: Sign in to your account on our website.

Initiate Return: Navigate to the order you wish to return and select the option to initiate a return.

Follow Instructions: Follow the on-screen instructions to complete the return process including selecting the items you wish to include in the return. 

Prepare Your Return: Pack the item securely to ensure safe transit. 

Shipping: Use the QR code label provided to drop off your return at the designated return location.

Yes! We now offer hassle-free exchanges on eligible items. If you’d like a different color, size, or style, you can easily request an exchange through our online return portal within 14 days of delivery. Items must be unused and in their original packaging.

You can initiate an exchange by signing into our returns portal.

Once your return is on the way back to us, your new item will be shipped out. It’s that easy. Just don’t try to exchange something you’ve already worn to brunch—we’ll know.

Just a heads-up: To be eligible for return, items must be unused, in original condition, and include all packaging and attached tags. Return shipping is the responsibility of the customer—unless you added return protection at checkout, in which case we’ve got you covered.

Kindly note return shipping costs will be deducted from your total refund amount unless the item received was incorrect or defective.

If you selected Order Returns & Package Protection at checkout, your return shipping costs will be covered under that protection plan.

A QR code return label will be provided during the return initiation process through your account portal.

Once we receive and inspect your returned item, your refund will be processed within 7–10 business days. The refund will be issued to your original payment method, and you’ll receive a confirmation email once it has been processed.

Kindly note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

To submit a claim for your order, log in to your account and follow the instructions under the "Submit a Claim" section. Claims are reviewed for orders that were not delivered or arrived damaged.

You may be asked to provide supporting details such as but not limited to:

• Photos of the damaged item
• Confirmation of the shipping address
• Any relevant tracking or delivery information
  

Please note: We are unable to cover stolen packages that have been marked as delivered.

All claims are subject to review and approval at the discretion of The Glass Shelf. We aim to review and respond to claims within 7 business days, and we appreciate your patience during this process.

Stolen Package

Once your order has been marked as delivered, we recommend monitoring your tracking information and retrieving your package promptly to ensure safe receipt.

In the unfortunate event that your package is stolen, please file a report with your local police department and submit a claim with the delivery carrier.

While we are unable to offer replacements for stolen packages, we’re happy to assist you by providing any necessary documentation to support your claim.

Please see our Warranty Policy for more details.

Each accessory includes care instructions tailored to its specific material. To preserve the quality and longevity of your item, please refer to the care guide provided with your purchase for best practices.

Yes, all of our products are 100% authentic and meticulously handcrafted to meet the highest standards of quality. Each item undergoes a thorough inspection before shipping to ensure it aligns with our commitment to exceptional craftsmanship and attention to detail.

At this time, we do not offer customization or personalization services. However, we’re actively working on introducing this feature in the near future.

Feel free to share your desired request with us, and be sure to subscribe to our newsletter for updates on when this service becomes available.

No, our sunglasses are crafted from premium acetate, a high-quality material known for its durability, comfort, and luxurious finish.

Unlike common plastics made from petroleum-based materials, acetate is a plant-based material derived from cellulose, typically from wood pulp or cotton. Here’s what sets it apart:

• Biodegradability: Acetate is more eco-friendly than typical plastics, as it’s partially biodegradable due to its natural origins.
• Durability and Comfort: Acetate is durable, flexible, and hypoallergenic, making it ideal for eyewear frames that sit comfortably on the skin.
• Aesthetic Quality: Acetate can be polished and molded into a variety of colors and patterns, giving it a luxurious, high-quality appearance.

Acetate is a staple in the luxury eyewear industry, trusted for both its premium feel and sustainable qualities—making it the ideal material for our signature frames.

Our products are crafted from high-quality materials, including premium leather, refined metals, acetate, and fine fabrics. Each piece is selected and assembled with attention to detail to ensure a luxurious feel, lasting durability, and elevated design.

For specifics, we recommend checking the product description, where material details are listed for each item.

At this time, we do not offer prescription services for our eyewear. However, we’re actively working to make this option available in the near future.

Stay tuned for updates, and check back soon as we continue to expand our offerings.

Yes—our sunglasses feature UV400 lenses, offering 100% protection against harmful UVA and UVB rays. Designed to shield your eyes from the sun’s damaging effects, they provide full protection without compromising on style.

We love hearing from you.

Whether you have suggestions, product ideas, or general feedback, we’d love to hear it. Feel free to share your thoughts with us through our contact form. Your input is valuable to us as we continue to grow and refine our offerings.

We accept all major credit cards and Shop Pay. Every transaction is securely encrypted to protect your payment information and ensure a safe checkout experience.

Absolutely—your security is our top priority. We use industry-standard encryption technology to safeguard your payment details and ensure a secure, worry-free shopping experience.

At this time, we accept one payment method per transaction. If you have a special order or require assistance using multiple payment methods, please reach out to our customer service team—we’re happy to help.

Interested in Collaborating?

We’re always excited to explore meaningful partnerships. If you’re interested in collaborating with us, please submit your proposal through our contact form, including any relevant details.

We thoughtfully review all inquiries and will be in touch if we see a potential fit.

Stay Connected

Be the first to know about new product launches, behind-the-scenes moments, and exclusive updates by following us on social media.

We're growing across platforms, but for now you can find us here:

• Instagram: @theglassshelf
• Twitter/X: @realglassshelf

Tag us and use #verrenoire, #theglassshelf, and #diamondstandard to share your style—and for a chance to be featured or win exclusive giveaways.